Politique de remboursement

 

Geekwood creates every dice set and accessory with advantage, but in the rare event of a critical fail with your order, we're here to make it right.

Returns

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Items should be returned in their original condition whenever possible.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, Geekwood will cover all return shipping costs.

If you simply changed your mind, please contact us before returning your order so we can discuss the best solution.

Refunds

Once your returned item has been received and inspected, your refund will be processed within 5 business days using your original payment method.

Depending on your payment provider, it may take additional time for the refund to appear on your statement.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us as soon as possible. Including a photo of the item and packaging helps us resolve the issue quickly.

Contact Us

If you have any questions about returns or refunds, we're always happy to help.

Email: dungeonmaster@geekwood.ca